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Late Delivery
Orders are currently all sent from our Bangkok, Thailand
office by Registered International Air Mail. We ship most orders
within 24 hours (next working day) & all orders usually within 2 working
days
Once we have shipped your order the
delivery is then managed by the post office. We find that the post
office usually deliver orders in between 7 - 14 days to most
countries (USA 10 - 21 days).
If your order has not arrived within 28 working days please
contact us (with your name & order number) & we will start a
tracking investigation with the originating Post Office. We cannot start
tracking investigations until 28 days after shipping & must
wait up to 56 working days for the Post Office to give us tracking
investigation results.
Full tracking information is not available with registered
airmail. The Royal Mail web site unfortunately does not provide details of
incoming registered packages. Some national post office web sites do
provide tracking information (e.g. USA) but only when a package has
reached the local delivery office & has been scheduled for delivery).
The most common reason for non delivery of orders is when an
attempted delivery is made by the post office while no-one is
present to sign for the delivery. Please check for a delivery note
which will have contact details for arranging a new delivery. If you
do not contact the post office within the stated period your order
will eventually be returned to us.
Please note: Where tracking information is available (e.g. USA)
this is only available close to the time of delivery (i.e. when a package has arrived to
your local area post office & is scheduled for delivery)
Find Your package Registration Number
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