Extreme Body Jewellery FAQ
FAQ
Q: How can I know if an item is in stock?
A: Our shop knows how much stock we have. If an item can be added to your shopping cart then it is in stock. If a size option becomes temporarily unavailable the option will be 'greyed out' in the drop down option list & you will be unable to add it to your shopping cart. All other items are in stock & ready to be shipped! In the rare event that there is an error in our stock numbers & we cannot ship your order immediately we will email you with available options
Q: How long will delivery of my order take?
A: Our orders are dispatched from the UK with Royal Mail on Mondays, Wednesdays & Fridays. Delivery times vary with the service chosen & your delivery location. Expected delivery times are : UK – 2- 5 days, Europe 4 – 11 days, Rest of the world 6 – 11 days.
Q: How can I track my order delivery?
A: Where a tracked delivery service was chosen (Special Delivery / International Tracked) the delivery can be tracked on the Royal Mail Web Site using the reference number listed in your ‘Order Status Update’ email.
Q: With stretching jewellery, is the stated size (e.g. 8mm) the size of the large end or small end?
A: The size stated is always for the largest end
Q: Can you give piercing or stretching advice?
A: Please see our Piercing links page for links to piercing studios & piercing advice. We are Jewellers rather than Piercers & so are not the most qualified people to give this advice.
Q: Are Flesh Tunnels (Plugs, Barbells, Fake Plugs) sold in pairs or individually?
A: All of our Jewellery is sold as 1 individual piece, unless otherwise stated. Where any items are sold as pairs it will be clearly indicated. US customers please note: In the UK / Europe, Body Jewellery items are sold individually. For a pair, please order 2 pieces.
Q: How do I cancel my order?
A: If you wish to cancel an order that has not yet been shipped, please inform us by email. Once an order has shipped it can no longer be cancelled. You would then need to contact us on receipt of the order to arrange authorisation for a return. Please note: Our orders are usually sent several hours before our order update emails are sent. We will sometimes be unable to cancel an order even though the email update has not been received
